Summary of Skills and Experience
|
Technical Writing
- Edited, wrote, and illustrated concise technical documents for a wide range of uses.
- Implemented and maintained high quality documentation standards using concepts of style consistency and version control. Familiar with ISO standards.
Desktop Publishing
- Software tools experience: Acrobat, CorelDRAW!, Dreamweaver, Flash, FrameMaker, Freehand, Freelance, FrontPage, MacDraw, Microsoft Office, Microsoft Visio, PageMaker, PageMill, PaintShop, Photoshop, QuarkXPress, QuickTime, RoboHelp, and more.
- Produced a wide variety of publication types at different organizations.
Electronic Publishing/Information Architecture
- Developed and maintained web content for a number of different web sites for different organizations.
- Worked with a variety of web accessible information systems with features such as keyword searches and security level control including, call tracking and knowledge base software, Lotus Domino, SAP, Fourth Shift, Microsoft Access, PVCS, and shared directories on Microsoft servers.
|
|
Professional Experience
|
|
Eagan, Minnesota
|
User Interface Designer
- Design and evaluate visual interfaces and interaction of a web-based Manufacturing Operations Management (MOM) application.
- Work with the product development team to design online user experiences which are formulated to achieve the goals of the online entity.
- Create prototypes of interfaces utilizing user-centered design principles.
|
|
Woodbury, Minnesota
(contract)
|
Technical Writer / Documentation Coordinator
- Created online help and user reference manuals for in-house and customer access web sites.
- Mapped out network/server systems overview and data flow diagrams for technical services department.
- Consulted with business analysts, program developers, and system support staff for research and verification of technical aspects of documentation.
|
|
St. Louis Park, Minnesota
(contract)
|
Customer Compliance Manual Coordinator
- Documented packaging and shipping procedures for audience of production line workers and handlers to assure compliance with customer requirements.
- Analyzed documentation design requirements, established style standards, created a documentation inventory and control system, and implemented routing for approval process.
- Used digital camera and electronic publishing programs to integrate documentation with enterprise software system.
|
|
River Falls, Wisconsin
|
Support Consultant
- On-site computer / network support and training in the Twin Cities area.
- Worked with Macintosh and Windows platforms.
|
|
Eden Prairie, Minnesota
|
Network Analyst / Information Architect / Technical Writer / Knowledge Base Engineer
- Developed and maintained network department Intranet web site containing documentation of network management information used by the department, first-level network troubleshooting information for use by the corporate help desk, and information about the network of interest to the general ADC community. Administered security access to this information with multiple levels of access.
- Was responsible for implementation of corporate remote access client, including documentation for installation and usage by end users and documentation used by corporate help desk to provide first-level support of the service.
- Implemented knowledge base components of call tracking software used by the help desk as knowledge base engineer for the help desk. Wrote and edited troubleshooting documentation and entered it into the system for use in keyword searches by help desk staff.
|
|
Minneapolis, Minnesota
|
Support Technician
- Provided contract help desk and desktop support for ADC Telecommunications.
|
|
World Headquarters,
Ventura, California
|
Call Manager / Technical Support / Documentation Specialist
- Second-level help desk support and point of contact for escalation. Wrote and edited troubleshooting documentation used by first-level help desk and computer services specialists in Kinko’s locations across the United States and Canada.
- Created technical illustrations of the different components of the POS systems and their cable hookups for use as troubleshooting aids.
|
|
St. Paul, Minnesota
(contract)
|
Technical Writer
- Edited, wrote, and illustrated concise technical documents used to train and test machine operators on processes and test procedures.
- Researched for document content through observation and investigation of processes.
- Interviewed and conducted meetings between operators, trainers and engineers to reach consensus on process standardization.
- Documentation was a key element for ISO 9002 certification.
Editor and Technical Illustrator
- Worked with proposal coordinators, editing, illustrating, and compiling information into an attractive format to be used as solicitations to various U.S. government organizations.
|
|
UW-Stout campus newspaper
Menomonie, Wisconsin
|
Editor-in-Chief
- Was ultimately responsible for content of 16- to 28-page campus weekly newspaper.
- Maintained working relationships with university and community officials.
- Wrote editorials based on the consensus of the editorial board.
Operations Manager
- Wrote and revised job descriptions and office communication forms.
Advertising Production Manager
- Implemented a Macintosh computer system for designing advertisements and newspaper production.
- Hired, trained and supervised a staff of advertising designers.
- Trained ad designers and production staff on the use of software.
- Was responsible for accuracy in advertising content.
|
|
Third Marine Amphibious Force Band
Okinawa, Japan
|
Marine Musician and Sound Technician
- Performed as a musician and sound technician in Okinawa, Guam, the Philippines, mainland Japan, South Korea and Australia.
- Honors: Navy Achievement Medal, Meritorious Mast, Good Conduct Medal, Sea Service Deployment Ribbon with two bronze stars, Honorable Discharge.
|
Freelance Work
|
|
|
|
Bachelor of Science (December 1991)
Concentration in Publications Development
Major: Business Administration
Minor: Journalism
|