Doug LaPoint
Technical Writer, Publications Specialist, Instructional Designer

Extensive experience in writing and editing of technical documentation and development and coordination of publications, working with cross-functional teams. Proven competencies in the use of tools and software for the development of instructional material and learning experiences using multiple forms of media content.

Summary of Skills and Experience

Technical Writing

  • Wrote, edited, and illustrated concise technical documents for a wide range of uses.
  • Implemented and maintained high quality documentation standards using concepts of style consistency and version control. Familiar with ISO standards.

Electronic Publishing/Information Architecture

  • Developed and maintained web content for a number of different web sites for different organizations.
  • Worked with a variety of web accessible information systems with features such as keyword searches and security level control including, call tracking and knowledge base software, Perforce, Lotus Domino, SAP, Fourth Shift, Microsoft Access, PVCS, and shared directories on Microsoft servers.

Software and System Tools

  • Acrobat, Adobe Connect, Dreamweaver, FrameMaker, Freehand, Freelance, FrontPage, MacDraw, Microsoft Office, PageMaker, PageMill, PaintShop, Photoshop, Presenter, QuarkXPress, QuickTime, RoboHelp, Soundbooth, Visio, and more.
Professional Experience

Jan. 2011-Oct. 2011
Nilfisk-Advance

Plymouth, Minnesota
(contract)

Courseware Development Manager

  • Coordinated and assisted product managers and technical services personnel in the development of interactive online courses in multiple languages for a floor cleaning equipment manufacturer.
  • Developed machine fundamentals, sales, and use and care courses for an online university used to facilitate training of sales personnel, technical support staff, and end customer machine operators.

2009-2010
Ally Financial

Bloomington, Minnesota
(contract)

Technical Copy Editor / Writer

  • Edited credit risk policies for consistency, clarity, and style, working with authors, subject matter experts and project managers.
  • Maintained project tracking documentation.
  • Published policies and related documents to corporate intranet site.

2006-2009
Intercim

Eagan, Minnesota

User Interface Designer

  • Designed and evaluated visual interfaces and interaction of a web-based Manufacturing Operations Management (MOM) application.
  • Worked with product development, quality assurance, and documentation groups to design online user experiences which were formulated to achieve the goals of the online entity.
  • Created prototypes of interfaces utilizing user-centered design principles.
  • Edited and wrote web-based contextual help documentation.

2004-2005
eFunds

Woodbury, Minnesota
(contract)

Technical Writer / Documentation Coordinator

  • Created online help and user reference manuals for in-house and customer access web sites.
  • Mapped out network/server systems overview and data flow diagrams for technical services department.
  • Consulted with business analysts, program developers, and system support staff for research and verification of technical aspects of documentation.

March 2004-Oct. 2004
Nordic Ware

St. Louis Park, Minnesota
(contract)

Customer Compliance Manual Coordinator

  • Documented packaging and shipping procedures for audience of production line workers and handlers to assure compliance with customer requirements.
  • Analyzed documentation design requirements, established style standards, created a documentation inventory and control system, and implemented routing for approval process.
  • Used digital camera and electronic publishing programs to integrate documentation with enterprise software system.

2002-2004
Xponential Technology Group

River Falls, Wisconsin

Support Consultant

  • On-site computer / network support and training in the Twin Cities area.
  • Worked with Macintosh and Windows platforms.

1997-2002
ADC Telecom., Inc.

Eden Prairie, Minnesota

Network Analyst / Information Architect / Technical Writer / Knowledge Base Engineer

  • Developed and maintained network department Intranet web site containing documentation of network management information used by the department, first-level network troubleshooting information for use by the corporate help desk, and information about the network of interest to the general ADC community. Administered security access to this information with multiple levels of access.
  • Implemented corporate remote access client, including documentation for installation and usage by end users and documentation used by corporate help desk to provide first-level support of the service.
  • Implemented knowledge base components of call tracking software used by the help desk as knowledge base engineer for the help desk. Wrote and edited troubleshooting documentation and entered it into the system for use in keyword searches by help desk staff.

1996-1997
First Tech Computer

Minneapolis, Minnesota

Support Technician

  • Provided contract help desk and desktop support for ADC Telecommunications.

1995-1996
Kinko’s, Inc.

World Headquarters,
Ventura, California

Call Manager / Technical Support / Documentation Specialist

  • Second-level help desk support and point of contact for escalation. Wrote and edited troubleshooting documentation used by first-level help desk and computer services specialists in Kinko’s locations across the United States and Canada.
  • Created technical illustrations of the different components of the POS systems and their cable hookups for use as troubleshooting aids.

1992-1994
Minnesota Mining & Manufacturing (3M) Company

St. Paul, Minnesota
(contract)

Technical Writer

  • Edited, wrote, and illustrated concise technical documents used to train and test machine operators on processes and test procedures.
  • Researched for document content through observation and investigation of processes.
  • Interviewed and conducted meetings between operators, trainers and engineers to reach consensus on process standardization.
  • Documentation was a key element for ISO 9002 certification.

Editor and Technical Illustrator

  • Worked with proposal coordinators, editing, illustrating, and compiling information into an attractive format to be used as solicitations to various U.S. government organizations.

1987-1991
The Stoutonia

UW-Stout campus newspaper

Menomonie, Wisconsin

Editor-in-Chief

  • Was ultimately responsible for content of 16- to 28-page campus weekly newspaper.
  • Maintained working relationships with university and community officials.
  • Wrote editorials based on the consensus of the editorial board.

Operations Manager

  • Wrote and revised job descriptions and office communication forms.

Advertising Production Manager

  • Implemented a Macintosh computer system for designing advertisements and newspaper production.
  • Hired, trained and supervised a staff of advertising designers.
  • Trained ad designers and production staff on the use of software.
  • Was responsible for accuracy in advertising content.

1981-1985
United States Marine Corps

Third Marine Amphibious Force Band

Okinawa, Japan

Marine Musician and Sound Technician

  • Performed as a musician and sound technician in Okinawa, Guam, the Philippines, mainland Japan, South Korea and Australia.
  • Honors: Navy Achievement Medal, Meritorious Mast, Good Conduct Medal, Sea Service Deployment Ribbon with two bronze stars, Honorable Discharge.

Freelance Work

Education

University of Wisconsin-Stout

Bachelor of Science

Concentration in Publications Development

Major:    Business Administration
Minor:    Journalism


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